Days Inn & Suites by Wydnham Downtown Missoula-University
Overnight Desk Clerk
Missoula, Montana•Part-time
$16 - $17 hourly
$16 - $17 hourly
About the Job
Days Inn & Suites Downtown Missoula-University is looking to add a Full Time Overnight Desk Clerk to our team at our newly remodeled hotel in Downtown Missoula.
This position is for 11pm-7am with Two shifts per week. There is also the potential for an additional morning or afternoon desk shift each week as well.
Responsibilities for Night Auditor:
- Greet guests upon arrival, check them in and provide them with any information they need to enjoy their stay.
- Set up and serve breakfast in the morning.
- Respond to guest complaints, requests and emergencies.
- Reconcile all accounts in a timely manner.
- Verify that all EOD work has been performed by other departments.
- Schedule guest wake-up calls and reservations for the following day.
- Respond to guest inquiries, concerns and complaints as needed.
- Answer phones and place reservations.
Qualifications for Night Auditor:
- Excellent communication and math skills.
- 2+ years' experience in customer service or hospitality.
- Able to learn computer functions and other on-the-job skills.
- Strong eye for details.
- Good problem-solving skills.
- Ability to multitask.
- Solid customer service skills.
- Strong written and verbal communication skills.
- Exceptional customer service skills.